Terms of Service

The agreement

These Terms are a contract between you and the operator of VOCEN ("VOCEN", "we", "us"). They cover the VOCEN iOS application, this website, and any service reachable through them.

By downloading, signing into or using VOCEN, you accept these Terms. If you do not accept them, don't use the app. Our Privacy Policy is part of this agreement and explains what we do with your data.

VOCEN is distributed through Apple's App Store. Apple's own terms apply to that distribution, and section 08 records what follows from that.

Who may use VOCEN

You must be at least 13 years old, and at least 16 where that is the age of digital consent in your country. If you are under the age of majority where you live, you may use VOCEN only with the involvement of a parent or guardian who accepts these Terms on your behalf.

You may not use VOCEN if we have previously terminated your account, or if the law where you are prohibits it.

What VOCEN is

VOCEN records short samples of your spoken English, analyses them, and returns a score, a breakdown across five dimensions, feedback and practice material. It builds a private profile of your speaking skills over time and uses it to choose what to put in front of you next.

Analysis is performed automatically, partly by third-party speech and language models operating as our processors. Feedback is generated, not written by a teacher, and it can be wrong.

What the score is not

Do not rely on the score, the feedback or any generated content for decisions with legal, financial, academic, professional or medical consequences. Scores and feedback can be inaccurate, and the methodology may change between versions of the app — including in ways that shift your number without your speaking having changed.

VOCEN is an educational tool. It is not a diagnostic instrument for speech, language or hearing conditions, and it is not a substitute for a qualified teacher or clinician.

Your account

Accounts are created with Sign in with Apple. You are responsible for the security of the Apple Account you use, and for everything done through your VOCEN account. Tell us promptly at support@vocen.app if you believe it has been accessed by someone else.

One account is for one person. Don't share it, sell it, or transfer it.

Your recordings and content

Your content stays yours. Recordings, transcripts and anything you write into the app belong to you.

You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, process, transmit and analyse that content strictly in order to provide the service to you — including sending it to the processors named in the Privacy Policy. The licence ends when the content is deleted, and it does not permit us to publish your content or to use it to train models for others.

You confirm that you have the right to record what you record. Do not record other people without their agreement, and do not speak confidential information — your employer's, your clients', or anyone else's — into a session.

Acceptable use

You agree not to:

• submit audio that is not your own live speech, including recordings of others, synthetic or cloned voices, or pre-recorded material, in order to obtain a score;
• attempt to manipulate, reverse-engineer or game the scoring engine, or to extract prompts, models or provider credentials;
• use automated means to access the service, or route it through unauthorised clients;
• resell, sublicense or provide VOCEN as a service to others, including for teaching or assessment;
• upload unlawful, abusive or infringing content, or content designed to make the models produce it;
• interfere with the service's operation, security or availability, or circumvent usage limits.

We may suspend or terminate access that breaches this section, and may remove content that does.

Subscriptions, billing and cancellation

VOCEN Pro is an auto-renewing subscription sold through the App Store. At the time of writing it costs $14.99 per month or $99.99 per year in US dollars; the price shown in the app at purchase, in your own currency, is the one that applies.

• Billing. Payment is charged to your Apple Account at confirmation of purchase. We never see or store your payment details.
• Renewal. The subscription renews automatically at the end of each period unless auto-renew is switched off at least 24 hours before the period ends. Your Apple Account is charged for renewal within 24 hours of the end of the current period.
• Cancelling. Manage or cancel in App Store settings on your device, or from Profile → Subscription in VOCEN, which takes you to the same place. Cancelling stops the next renewal; Pro remains active until the paid period ends.
• Trials. An introductory offer or free trial is presented only when the App Store reports your account is eligible. Any unused part of a free trial is forfeited when you buy a subscription.
• Refunds. Refunds for App Store purchases are handled by Apple under Apple's policies. We cannot issue them. You can request one through Apple's "Report a Problem" flow.
• Price changes. If the price changes, Apple will ask for your consent before charging the new amount, and the subscription will not renew at the higher price without it.

If you have a statutory right of withdrawal — for example as a consumer in the EU or UK — that right is not affected by anything in this section, and is exercised through Apple.

Free tier and fair use

The free tier includes the full baseline assessment, one measured session a day, three Say It Better rewrites a day, a wallet of up to 50 phrases and the last seven days of history. Older history is hidden rather than deleted, and subscribing restores it.

Pro removes the daily session limit up to a high fair-use ceiling. Every session costs real money in speech and language processing, so the ceiling exists to keep the service viable rather than to nudge you into a higher tier — there is no higher tier. If you reach it, the app says so plainly, and the limit resets.

We may adjust these limits. If a change reduces what your existing subscription includes in a material way, we will tell you before it takes effect and you may cancel.

Availability and change

We try to keep VOCEN running, but we do not promise uninterrupted availability. Analysis depends on third-party providers and on your network; sessions may fail, and when they do the app tells you what happened rather than pretending otherwise.

We may add, change or remove features. If we retire something you rely on, we will give reasonable notice in the app where we can. Scoring methodology is versioned and may be revised as it is calibrated.

Intellectual property

VOCEN — the app, the scoring engine, the skill graph, the design system, the wordmark and the name — belongs to us and is protected by copyright and trade mark law. These Terms grant you a personal, revocable, non-transferable licence to use the app on Apple devices you own or control, for your own non-commercial learning. Nothing else is granted.

Feedback you send us about the product may be used freely and without obligation. That does not apply to your recordings or your data, which are covered by section 06.

Ending the agreement

You may stop at any time by deleting your account in Profile → Account, which deletes your identity, recordings, transcripts, scores and phrases. Deleting the app alone does not delete your account, and does not cancel a subscription — cancel that through Apple.

We may suspend or terminate your access if you materially breach these Terms, if we are required to by law, or if we discontinue the service. Except where you are at fault, we will give you reasonable notice and, where a paid period remains, seek a fair resolution through Apple.

Disclaimers

To the fullest extent the law allows, VOCEN is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty as to the accuracy, reliability or calibration of scores, feedback or generated content.

Nothing here excludes rights you have as a consumer that cannot be excluded under the law of your country, or our liability for death, personal injury or fraud.

Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost opportunities, lost data, or any outcome — an interview, an exam, a promotion — that you attribute to a VOCEN score or to feedback the app produced.

Our total liability for any claim relating to VOCEN is limited to the greater of the amount you paid us in the twelve months before the claim arose, or US$50.

Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye, and the courts of Istanbul have exclusive jurisdiction over disputes arising from them.

If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory consumer law in your country of residence, or of the right to bring proceedings there.

Before starting anything formal, please write to support@vocen.app. Most problems are cheaper to solve in an email than in a court.

Changes to these terms

We may update these Terms. The date at the top always reflects the current version, and material changes are announced in the app before they take effect. Continuing to use VOCEN after that means you accept them; if you don't, cancel and delete your account.

If any provision is found unenforceable, the rest stays in force. Our failure to enforce something is not a waiver of it. These Terms, together with the Privacy Policy, are the whole agreement between us.

Contact

• Support and billing questions — support@vocen.app
• Privacy and data requests — privacy@vocen.app
• Legal notices — legal@vocen.app
• Or use the contact page.